Shop regulations

§1 [GENERAL PROVISIONS]

1. These regulations define the rules for making purchases in the Tortla online store -
https://tortli.com from PSM GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ,
Komunalna 3, 37-403 Pysznica, POLAND, NIP: 712-342-23-34.

2. The terms used in the regulations mean:

a. Customer - a natural person (with full legal capacity) or a legal person
who made or intends to make a purchase in the Tortla online store. The customer
can be both a consumer and an entrepreneur,
b. Seller - PSM GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul.
Komunalna, 37-403 Pysznica, NIP: 712-342-23-34,

c. Store - online store maintained by the Seller in the domain https://tortli.com,

d. Consumer - pursuant to the Act of 23 April 1964 of the Civil Code - a User
who, as a natural person, performs a legal act not directly related to his
business or professional activity. Consumers, within the meaning of these
Regulations, are also entrepreneurs running a sole proprietorship
, concluding contracts of a non-professional nature resulting from
the subject of their activities,

e. User Account - an account in the Store, assigned to a given Customer, containing the data
provided during registration,

f. Regulations - this document with all attachments.

3. The store offers mugs and pictures at retail through the Internet. The above
products are available through the Store on request or in the form of
personalized products.

4. Detailed information about the products can be found on the website https://tortli.com, as
well as by e-mail at the Seller's e-mail address.

5. The Customer may contact the Seller by post to the address indicated in point 2b
and by e-mail to the following e-mail address: shop@tortli.com.

§2 [CONDITIONS OF USING THE SERVICE]

1. To be able to place an order through the Store, the Customer must meet the following technical requirements:

a. Have a computer, laptop or other device with Internet access,

b. Have access to electronic mail,

c. use a web browser (it is recommended to use the latest version),

d. use a minimum screen resolution of 1024x768,

e. enable the option of saving cookies in the browser.

2. The online store provides electronic services in the form of:
a. Account registration and maintenance of the User Account,
b. Order form,
c. Newsletter,
d. Chat,
e. Contact form.
3. For the provision of the above-mentioned The Store does not charge any fees.

4. The above services are provided for an indefinite period. The customer may at any time, without

giving any reason, resign from a given service by sending an appropriate e-mail for this purpose.
e-mail to the Seller's e-mail address. The customer may withdraw from the contract for the

provision of each of the services without giving any reason within 14 days from the date of placing the order in the manner specified
above.

§3 [CONCLUDING CONTRACTS]

1. The contract is concluded between the Seller and the Customer.

2. All prices listed on the Store's website are gross prices (including VAT)
specified in Polish zlotys. Product prices do not include shipping costs.

3. If it concerns a given product, the Seller shall exercise due diligence to ensure that the photos
of the products reflect their color, nature, texture and condition. The colors of the products in the photos,
in relation to, among others different resolution, calibration and brightness of the Buyer's computer screen, on
which images are displayed or the flash is used, may be slightly different from the

reality. For this purpose, the store publishes, in addition to the photo, a description of the product and its color. If in
doubt, please contact the Seller in advance.

4. Orders may be placed via the Store's website using the
Order Form using the User Account. The seller does not sell
by phone or via e-mail.
5. To make a purchase, the Customer selects the products he is interested in in the Store and configures them
by completing the procedures specified in the Store. After selecting products, the
Customer goes to the tab where he defines the method of delivery of products and payment for them.

6. Then the customer clicks the "Pay now" button, which redirects the customer to the page
containing information about the order. This information includes, among others:
determining the main characteristics of the ordered goods, indicating the total price including taxes and
delivery charges, presenting the Customer's data provided in the order form.

7. In order to place an order, the Customer is obliged to confirm the order
by clicking the "Pay now" button under the order summary.
8. Clicking the "Pay now" button is tantamount to declaring the Customer's knowledge of
placing the order, which entails the obligation to pay.

9. The contract of sale is concluded when the Customer confirms the
order, ie when the "Pay now" button is clicked.

10. After placing the order by the Customer, the Seller sends an e-mail confirming that the order has been
placed for execution, together with data on its implementation, which include,
among others: defining the main features of the ordered goods, date of order fulfillment,
indication of the total price including taxes and fees for delivery, presentation of the
Customer's personal data provided in the order form.

11. Consolidation, protection and sharing of the content of the concluded contract takes place by:

a. Making these regulations available on the Store's website,

b.reservation of the content of the contract in the Store's IT system.

12. The Seller reserves the right to refuse to execute the order under the
sales contract if the Customer's contact details are incorrect.

13. In the case of a custom-made or personalized product, the customer
purchases the product through the Store using the product configurator.

§4 [DATES AND METHODS OF PAYMENT]

1. The website provides the following forms of payment for the order:
a. Through an external payment provider (prepayment)
2. The customer is obliged to pay within 3 working days from the date of
purchase.

3. If there is a need to return funds for a transaction made by the customer, the
Seller shall refund to the same payment instrument with which the customer
made the payment.

§5 [DELIVERY METHODS AND COSTS]

1. The customer bears the costs of delivering the ordered products to the destination.
2. Products are delivered to the address indicated in the territory of the Republic of Poland. Fees for the
delivery of products are given in the panel and in the e-mail confirming the acceptance of the
order.

3. The Seller provides the following methods of product delivery:

a. By courier,

b. Delivery to a parcel locker,

4. The order processing time is up to 3 business days (in the case of orders containing images, the order processing time is up to 5 business days) from the receipt of the payment for the ordered
goods on the Seller's account (or, in the case of payment by credit card, from the moment of
obtaining a positive payment authorization) . In exceptional circumstances, the order fulfillment time may be up to 10 business days.

§6 [RIGHT TO WITHDRAW FROM THE CONTRACT]

1. The right to withdraw from the contract does not apply to contracts where the subject of the
service is a non-prefabricated item, manufactured according to the consumer's specifications
or serving to satisfy his individual needs.

§7 [PRODUCT COMPLAINT (WARRANTY FOR DEFECTS)]

1. The Seller is obliged to deliver products free from physical and
legal defects.

2. The Seller's liability for physical or legal defects shall expire two years after
the product is released. Before the above deadline, the consumer may notify
the Seller about the defect by sending an appropriate e-mail to the following address:
shop@tortli.com

3. The consumer is not bound by the above-mentioned methods of submitting complaints. He may submit a
complaint in any way provided that a durable medium is used.

4. The complaint should include:

a. Name and surname or company of the buyer,

b. address of residence / registered office for correspondence,
c. attached proof of purchase of the product (e.g. receipt, invoice, transfer note, etc.),

d. precise marking of the goods under complaint,

e. indication of the defect describing the non-compliance of the goods with the contract and the date of its occurrence,

f . . the claimant's request (withdrawal from the contract, price reduction, product replacement,
removal of the defect),

g. date of submission and signature of the person submitting the complaint.

5. The Seller confirms the impact of the complaint and calls on the consumer to immediately deliver
the defective product to the Seller in order to respond to the complaint.

6. If the complaint is not accepted, the goods will be sent back together with the opinion as to the
unjustified nature of the complaint.

7. If the Seller does not respond to the consumer's complaint within 14
calendar days from the date of delivery of the complaint, it is assumed that he has accepted the
consumer's complaint and his request.

§8 [CONTRACTS CONCLUDED WITH ENTREPRENEURS MAKING ORDERS FOR PROFESSIONAL PURPOSES]

1. The provisions of this section apply only to contracts concluded with
Clients who are entrepreneurs placing orders for professional purposes.

2. Placing an order on behalf of a legal person or an organizational unit without
legal personality is tantamount to submitting a declaration that the person placing the
order is authorized to represent the entity on behalf of which the order
folded. Placing an order without appropriate authorization will result in
the liability of the person placing the order for any damage resulting from this fact.

3. The entrepreneur is obliged to examine the parcel delivered to him via
the carrier in a customary manner, and in the event of a loss or
damage to the product, he is obliged to take all steps to
determine the carrier's liability.

4.The entrepreneur loses the rights under the warranty if he did not inspect the goods in time and in the manner
adopted for such things and did not immediately notify the Seller about the defect, and
if the defect came to light only later - if he did not notify the seller
immediately after its finding.

5. The Seller reserves the right to terminate the contract concluded with the entrepreneur
within 14 days from its conclusion without giving reasons.

6. Any disputes arising from the performance of the contract concluded between the Seller and the Entrepreneur
will be settled by the court competent for the seat of the Seller.
The applicable law is Polish law.

§9 [EXTRAJUDICIAL METHODS OF RESOLUTION OF DISPUTES]

1. In order to resolve a dispute arising in connection with making purchases in the Store, the
consumer has the option of using the assistance of the following institutions before bringing a
case in a common court:

a. Use of a permanent amicable consumer court referred to in in the Act on
on December 15, 2000 on the Trade Inspection by submitting an application for
resolving the dispute arising from the sales contract,

b. applying to the Provincial Inspector of the Trade Inspection with a request to
initiate mediation proceedings in order to amicably resolve the dispute,

c. applying for help to the poviat or a municipal consumer ombudsman or
a social organization that aims to protect consumer rights.

2.Detailed information about the possibilities for the consumer to use out-of-court
dispute resolution and the availability of procedures are available at the offices and on
the websites of institutions such as the Trade Inspection, poviat (city)
consumer ombudsmen, social organizations dealing with the protection of consumer rights,
as well as the Office of Competition and Consumer Protection.

3. At the address http://ec.europa.eu/consumers/odr, there is an online platform
for resolving disputes between consumers and entrepreneurs at the
EU level (ODR platform). The ODR platform is an interactive and multilingual
website with a one-stop shop for consumers and entrepreneurs seeking out-of
-court settlement of a dispute regarding contractual obligations arising from
an online sales contract or contract for the provision of services.

§10 [FINAL PROVISIONS]

1. The Seller reserves the right to amend these Regulations due to changes in
the provisions of applicable law or changes in the manner of concluding and performing contracts. These changes
will not affect the placed, implemented or performed orders and contracts.

2. In matters not covered by these Regulations, the provisions
of generally applicable law shall apply, in particular the Act of 23 April 1964
Civil Code and the Act of 30 May 2014 on consumer rights. The law applicable
to the sales contract is Polish law, unless the law applicable to the
consumer's place of residence regulates his rights in a way that is more favorable to the consumer.