Privacy Policy

The https://ie.tortli.com store is operated by PSM GROUP sp. z o.o., ul. Komunalna 3, 37-403 Pysznica, Polska, KRS 0000913869, NIP 7123422334. Please direct matters concerning personal data to shop@tortli.com. This policy applies to the store and its customers.

What data we process and why

Order and personalization: first name, last name, contact details, delivery address, payment and order details, and submitted content, such as a name, photo, or design. These are needed to conclude and perform the contract, produce a personalized product, deliver it, and process the order.
Billing, product safety, and legal obligations: order data and documents required by law; the legal basis is a legal obligation.
Contact, complaints, and returns: messages, product and order information, and any photos of a defect; the legal basis is the contract or our legitimate interest in handling reports and defending claims.
Customer account: login details and order history if you create an account; the legal basis is the account maintenance agreement.
Newsletter and direct marketing: contact details and preferences when you give the relevant consent or subscribe to the newsletter. You may withdraw your consent and unsubscribe from the newsletter.
Website usage and advertising analytics: online identifiers and store events when you allow optional technologies. The cookie policy describes the details.

Providing data for an order is voluntary, but without the necessary data we will not be able to complete the purchase. When providing photos or data of other persons for personalization, ensure that you are authorized to use them.

Who we share data with

Recipients may include providers of the store platform and hosting, payment providers, carriers and collection points, production and order processing providers, email, accounting, analytics, and advertising tools, depending on the selected services and consents. Some act on our instructions, while others act as separate controllers. We also share data with public authorities where required by law.

Transfers outside the EEA

Some providers may process data outside the European Economic Area, in particular in the USA and the United Kingdom. The appropriate transfer basis depends on the recipient; it may be an adequacy decision or standard contractual clauses. You can obtain details of a specific transfer at shop@tortli.com.

How long we retain data

We retain order data for the duration of the contract and then for as long as required by tax, accounting, product safety regulations, or claim limitation periods. We retain contact details related to a report until the matter is closed and for the applicable claim period. We process marketing data until consent is withdrawn, you unsubscribe, or an objection is successfully made. The duration of cookies depends on their type and the provider's settings.

Your rights

To the extent provided by law, you may request access to your data, its rectification, erasure, restriction of processing, and portability. You may object to processing based on legitimate interest and withdraw consent without affecting the lawfulness of prior processing. Write to us: shop@tortli.com. You also have the right to lodge a complaint with the relevant data protection authority in your country of residence or establishment; in the United Kingdom, this is the ICO.

Security and cookies

We use organizational and technical measures to protect data, including an encrypted website connection. Necessary cookies support the operation of the store, while analytics and advertising cookies depend on the required consent. The cookie policy available in the store describes how to change settings.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.